Vardaan IVF Center, along with its subsidiaries, franchisees, and affiliates, operates clinics, ART Banks, pharmacies, and pathology laboratories that provide in-vitro fertilization (IVF), sell medicines, and related services under the brand name Vardaan IVF and other associated brands (“we,” “us,” “our”). When you interact with us to avail of any of the services or for other business transactions, including providing services to us, you may voluntarily provide us with information necessary to effectively provide these services or conduct mutually desired business transactions.

In this Privacy Statement and Policy (“Privacy Policy”), “you” and “your” refer to the person availing of the services or engaging in business transactions with us, including any relative, guardian, caretaker, or authorized representative (“Authorized Representative”) acting on your behalf.

This Privacy Policy outlines our practices regarding the type of information we receive, how we use or retain such information internally, and our policy on sharing such information with others. It also describes how you can manage your personal information and should be read in conjunction with the General Consent Form.

1. Need for this Privacy Policy

This Privacy Policy is published in compliance with:

– Section 43A of the Information Technology Act, 2000;
– Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the ‘SPI Rules’);
– Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

2. Types of Information We Receive

We may receive various types of information from you when you avail of our services or interact with us for business purposes. Such information includes:

– Patient and Contact Information: Your name, age, gender, occupation, contact details, including home address, phone number, email address, and place of work.
– Financial Information: Details about your insurance carrier, third-party administrators, insurance plans, and any government or corporate schemes you may benefit from.
– Medical Information: Date of birth, height, weight, health conditions, medical records, surgical history, lifestyle information, dietary habits, HIV/AIDS status, vaccination history, family history of diseases, imaging data, medical test results, diagnoses, prescriptions, and other relevant information.
– Personal Information: As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), which can identify a person directly or indirectly.

3. Purposes

We and/or our affiliates may receive, collect, use, process, disclose, transfer, or store your information for the following purposes:

– Medical Care: To provide medical care, treatments, procedures, and related services, contact you or your Authorized Representatives in case of emergencies, billing, and invoicing.
– Operational Considerations: To conduct or maintain our business, improve our services, conduct audits, respond to queries, take feedback, and for other lawful purposes.
– Compliance: To comply with applicable laws, investigate illegal activities, protect public health, and for other legal requirements.
– Disclosure: To disclose your information to other healthcare providers, insurance companies, third-party service providers, and potential business acquirers.

4. Access to Information

To obtain a copy of your information, submit a request letter with your government-issued ID proof. We will provide the information as early as reasonably possible, subject to statutory provisions.

5. Changes To Your Information

You may review or request deletion, correction, updating, or change of your information. We will make efforts to update our databases promptly. Access or corrections may be limited or denied if it violates others’ rights or applicable law.

6. Retention of Information

We will retain your information as per applicable law or our Privacy Policy, as long as needed to provide the services. We will ensure your information is destroyed or anonymized when no longer needed.

7. Security of Your Information

We maintain appropriate safeguards to protect your information against loss, misuse, unauthorized access, or disclosure. However, we are not responsible for security breaches or actions of third parties beyond our control.

8. Disclaimer and Limitation of Liability

You must provide accurate, true, and up-to-date information. We are not liable for any loss, damage, or prejudice due to inaccurate information provided by you or your Authorized Representatives.

This Privacy Policy outlines our commitment to protecting your personal information and ensuring your privacy while providing our services. If you have any questions or concerns, please contact us.